Wednesday, November 18, 2015

Lessons and Tips Learned from Buying Brand New Car

Three months ago we bought our second car, this time from Suzuki Shaw in Mandaluyong City. You may ask why we have chosen this dealership, the answer as follows:

1. We have a friend from this dealership
2. We expected that we will be given best service
3. The new model of Suzuki Celerio was good enough to impress us

But our buying experience turned out to be not good because we did not get what we expected. And we have resorted to demand letters and formal complaint. Well, I will not talk about the details as we have already entered to a compromise agreement but I would like to share the LESSONS that we learned from our bad experience.

First, NEVER GIVE YOUR 100% TRUST to your sales agent. Even though the agent is your friend, reserve some of your trust. Some people will do whatever it takes to sell even for the sake of friendship.

Second, SCOUT AND LOOK FOR OTHER DEALERSHIP. Compare their customer service standard. Compare their freebies being offered. Get other options. There are so many dealers that will offer better deals just to sell.

Third, INSPECT THE UNIT THOROUGHLY. Check everything, from the outside to the inside of the unit. Check the engine, tires, windows, steering wheel, transmission and dashboard. Most especially check the ODOMETER. It should be from 5kms to 15kms. Beyond this mileage, refuse to accept the unit.

Fourth, BEST TO BRING A TRUSTED MECHANIC to check on the unit. You won't get wrong with a third party checking on your prospect car.

I hope you will learn from our lessons. Better to be sure before buying than complain afterwards.

Saturday, October 31, 2015

Open Demand Letter to Suzuki Shaw

Dear Gentlemen:

We acknowledge the phone call of your Customer Care Head on October 15, 2015 regarding our complaints on the unit sold to us by Suzuki Shaw. The 2015 Suzuki Celerio was released to us last September 1, 2015 at around 7PM was supposed to be BRAND NEW unit but as you have told us, the unit was test driven from LIPA, BATANGAS to MANILA, making the odometer at 223 KILOMETERS when we claimed the unit.

Is this considered BRAND NEW unit? What is Suzuki’s definition of BRAND NEW? Or what is your personal definition of BRAND NEW?

In my previous email dated October 10, 2015, I have challenged you to prove us that we were not DUPED by your dealership. But from the start you have given us countless alibis and with the unit being test driven for more than a HUNDRED KILOMETERS, tell us if this unit is BRAND NEW.

We regret to say that we do not accept your explanation and your apology as to internal miscommunication, etc. Please be informed that we are BUYING BRAND NEW and not a vehicle already driven or USED unit nor a DEMO unit!

Per Philippine law, a brand new motor vehicle is referred to a vehicle that has never been operated on any highway of the Philippines, or in any foreign state or country.

With this, we DEMAND that the unit be replaced with a REAL BRAND NEW UNIT as you have not delivered what we have paid for and what your dealership have promised.

Friday, June 5, 2015

Blessing of our First Car - September 5, 2014

Last September 5, 2014, we had our first car blessed in Dipolog City, Zamboanga del Norte.

Our Hyundai Accent car parked infront of the church before the Holy Mass.

As we working and living in Quezon City, the car was left in the house of my in-laws.
In my next post, I will feature our Hyundai Eon.

Happy Friday everyone! Live life to the fullest!